Collector irked over poor grievance redressal performance
Nandyal: District Collector G Raja Kumari on Monday expressed serious concern over the unsatisfactory handling of public grievances by several officials across the district.
Speaking at a review meeting held at the grievance redressal hall in the Collectorate, she said that a detailed assessment of 412 officials revealed that 106 of them had scored zero in resolving complaints.
Terming the situation alarming, the Collector directed that show-cause notices be issued and warned of strict action if there was no immediate improvement in performance.
She observed that officials from key departments, including revenue, rural development, agriculture, police, municipal administration, housing, health, social welfare, minority welfare, forest, marketing, and education, were among those with poor performance.
The Collector pointed out that certain mandals and urban areas had recorded particularly weak results, while appreciating a few officials who demonstrated commitment by addressing grievances promptly.
She made it clear that negligence in handling petitions endorsed by the Chief Minister and Deputy Chief Minister would not be tolerated, and identified 35 important petitions that were either kept pending or closed without proper justification.
These cases, she said, would be reopened and reviewed at the district level.
Expressing concern over delays in sensitive cases, including the sanction of a house site for a disabled child, the Collector called for greater responsibility and responsiveness from officials.
She also noted slow progress in certain departments and instructed all officials to clear pending petitions at the earliest.
With a high-level review scheduled next week, she set a target of achieving zero pendency and announced a special review with 15 officials who recorded the highest pendency and poorest performance.
Reiterating the importance of accountability, she stressed that performance-based evaluation would continue and that strict measures would be taken against those failing to meet expectations.
